Our Guarantees

At LIMBO® we want to make sure your experience is a good one! That’s why we protect our customers with two guarantees.

7 DAY 100% MONEY BACK

Try our VIP Membership plans [VIP Membership plans: link to Memberships] absolutely risk free for 7 days.
If you’re not satisfied, cancel your membership and notify us during the first 7 days. We will refund 100% of your membership fees. No questions asked.
In case you decide to come back, we’ll ensure your account remains active (and we’ll let you keep your bonus joining credits too) .

Remember, this guarantee is for new members only in the first 7 days of membership. It is not for existing members upgrading from Casual or VIP Membership plans that have been active for 8 days or longer, and is not valid in conjunction with any other promotion or offer.

NO SPAM, NO SCAM

We are proud of our No Spam, No Scam promise in which we guarantee to tell you upfront about any fees before you are charged.

We will always disclose any fees associated with the cost of LIMBO®.
In the unlikely event that we make an error, we will refund 100% of fees incurred.

No Spam, No Scam also means:

We will keep your personal details safe and secure.
We will never disclose or sell your personal information to third parties.
You will never pay full retail price for any items in a LIMBO AUCTION®.
You, our customers, are our number 1 priority. We are not happy unless you are – if there is a problem we promise to fix it – fast! .

Our refund policy is based on these guarantees and is another way we protect our customers.

If you have questions about our guarantees, or anything else LIMBO® offers, we hope you’ll let us know so we can help! Call us on 1300 2LIMBO (254 626) or email us with your questions, thoughts or suggestions.