Refunds & Returns

At LIMBO® our refund & returns policy applies to 2 areas:

Purchases from the LIMBO® Go Low Store.

Our return policy only covers goods that are faulty or damaged on arrival or in transit. Please select your items carefully as we do not refund or exchange due to "change of mind" or incorrect selection.

Any item that is faulty or damaged must be reported within 10 days of receipt.

Products may only be returned within 14 days of delivery and require a Return Authorisation Code (RAC). Please contact us with your order number, description of your faulty or damaged item and attach relevant photos if possible to obtain a RAC. Any returns that do not have RAC will not be accepted.

LIMBO® is not responsible for any items we do not receive. We suggest you obtain a tracking number for your returned goods to make sure nothing is lost in transit.

DOA (Dead on Arrival) implies that the product either cannot be turned on or be ready in use after taking out of the box. Customer must report this situation to LIMBO® within 10 days of receipt. If the item is not tested or examined by the customer within the first 10 days after the goods are received, the DOA returned policy would not be valid.

No further exception will be considered about the time issue. The 10 day period starts from the time recorded as "delivered" in the courier service's tracking system.

LIMBO® will replace or repair a DOA item, In the event that a replacement or repair cannot be made due to product unavailability or any other technical reason, LIMBO® will replace the item with a similar product or offer a full refund. A repair order may take up to 25 business days starting from the day when LIMBO® received the defective unit. LIMBO® has the right to make the final decision on whether a replacement or a repair process should be issued under any circumstances or situation.

Under any circumstances, LIMBO® reserves the final rights to approve any DOA replacement or a warranty coverage repair. LIMBO® also has the right to make the final decision on whether the issue pointed out by the customer is considered a defect or not. In the event that a replacement or repair is not granted to the customer, LIMBO® will send back the product back to the customer; In this case it is the duty of the customer to cover shipping costs.

VIP Membership Plans.

As a new member you can try our VIP Membership plans risk free for 7 days and if you’re not happy you’ll get a full refund, no questions ask

We will always tell you upfront about any fees before you are charged and if we make an error we will refund all fees incurred.

LIMBO® makes these promises as part of our 100% Money Back and No Spam, No Scam guarantees.

If, for some reason, you want to cancel a membership you can do so at anytime. In case you decide to come back (and we hope you do!) we’ll keep your account active and your bonus joining credits too.

We’re always interested in what our customers have to say, so if any information we’re providing on our website or emails is unclear, we hope you’ll let us know.